Shipping Policy

1. Overview

Welcome to Modevella.

At Modevella, we aim to provide a clear, convenient, and reliable shopping experience for customers purchasing clothing through our website, modevella.com. This Shipping Policy explains how orders are prepared, processed, dispatched, and delivered, along with important information about shipping arrangements, delivery estimates, tracking, and potential delivery issues.

Please review this policy before placing an order. By completing a purchase, you acknowledge that you have had the opportunity to review the shipping information applicable to your order.

Actual shipping arrangements, available delivery options, charges, and estimated delivery times may vary depending on the products purchased, the destination, the shipping service available, and other relevant circumstances.

This policy is subject to applicable consumer protection laws and any mandatory delivery obligations that apply to your purchase.

2. Order Processing

After you place an order, the order information will be submitted for processing.

Order processing may include payment verification, order confirmation, inventory checks, product preparation, packaging, and arrangements for dispatch.

Processing begins after the applicable order and payment requirements have been satisfied.

Please ensure that the information submitted during checkout is accurate and complete. Incorrect or incomplete information may delay order preparation or delivery.

An order confirmation does not necessarily mean that the order has already been dispatched. Shipping confirmation and tracking information, where available, may be provided separately.

3. Order Processing Time

Order processing time refers to the period required to prepare an order before it is handed over to the shipping carrier or otherwise dispatched.

Processing time is separate from transit time, which refers to the period during which the shipment travels to its destination.

The actual processing time may vary depending on product availability, order volume, payment verification, warehouse operations, public holidays, and other operational circumstances.

If a specific processing estimate is displayed on a product page, at checkout, or in an order-related notice, please refer to that information for the relevant purchase.

We do not guarantee a fixed processing period unless a specific commitment has been communicated for your order.

If an unexpected delay occurs, we will seek to handle the order in accordance with the applicable purchase terms and legal requirements.

4. Shipping Destinations

Shipping availability depends on the destination country or region and the delivery services available for the order.

Available destinations and shipping options may be displayed during checkout or through other shipping information provided on our website.

Before completing your purchase, please confirm that your shipping address is within the available delivery area and that the address details are accurate.

Some destinations may have restrictions arising from local regulations, carrier requirements, customs procedures, transportation limitations, or other circumstances beyond our control.

If a destination is unavailable or a shipment cannot be accepted for delivery, additional arrangements may be necessary. Any resulting cancellation, refund, or other resolution will be handled in accordance with the applicable terms and legal requirements.

The availability of international shipping does not mean that every product can be delivered to every country or region.

5. Shipping Methods

Available shipping methods may depend on your delivery address, the items in your order, and the shipping services offered at the time of purchase.

The shipping options available for your order will be presented through the relevant checkout or order information, where applicable.

Different shipping methods may have different delivery estimates, tracking capabilities, handling procedures, and costs.

Please review the available options carefully before completing checkout.

We do not identify a particular shipping carrier or promise a specific shipping method in this general policy. The carrier and service used for an individual order may depend on the actual fulfillment arrangements.

6. Shipping Fees

Shipping charges, if applicable, may depend on factors such as the destination, selected shipping method, order characteristics, and any shipping promotions available at the time of purchase.

The applicable shipping cost should be reviewed during checkout before the order is submitted.

If a shipping promotion or free-shipping offer is available, its eligibility conditions may be displayed on the website or during checkout.

Promotional shipping benefits may be subject to conditions such as eligible destinations, qualifying products, minimum purchase requirements, or specified promotional periods, where applicable.

Any shipping charges presented during checkout will be subject to the applicable purchase terms and legal requirements.

We do not promise free shipping, a fixed shipping fee, or a particular shipping discount unless the relevant offer is expressly communicated for your purchase.

7. Estimated Delivery Time

Delivery time generally consists of order processing time and shipping transit time.

The total time required for delivery may vary according to:

• The destination country or region.
• The shipping method selected or assigned.
• Product availability and preparation requirements.
• Carrier collection and transportation schedules.
• Customs clearance and import procedures, where applicable.
• Public holidays, weekends, and seasonal demand.
• Weather conditions and transportation disruptions.
• Incorrect or incomplete delivery information.
• Other circumstances affecting transportation or delivery.

Any delivery estimate displayed during checkout, on a product page, or in an order-related communication should be treated according to the terms under which it was provided.

Unless a guaranteed delivery date has been expressly offered for your order, estimated delivery dates are not guarantees of arrival.

If a shipment takes longer than expected, the available tracking information and the circumstances of the shipment may help determine the next appropriate steps.

8. International Shipping

Depending on the destinations served and the shipping arrangements available, orders may be shipped across international borders.

International shipments may involve additional transportation stages, customs processing, import inspections, local carrier handling, or transfer between shipping providers.

These procedures may affect the time required for delivery and the frequency with which tracking information is updated.

The destination country’s laws and import requirements may also affect whether a product can be delivered.

Customers are responsible for providing accurate recipient and destination information and for complying with any lawful requirements applicable to receiving imported goods.

Where applicable law places responsibility for particular import formalities on the seller, carrier, or another party, those legal requirements will take precedence over this general description.

9. Customs, Duties, and Import Taxes

International orders may be subject to customs declarations, import duties, taxes, fees, inspections, or other requirements imposed by the destination country.

The responsibility for these charges and procedures depends on the shipping arrangement, the information disclosed at checkout, the applicable purchase terms, and the laws governing the transaction.

Where applicable, additional charges may be assessed by customs authorities, carriers, or other relevant parties.

Please review any shipping and tax information provided before completing your purchase.

We do not promise that every shipment will be exempt from customs procedures, import restrictions, duties, or taxes.

Where the applicable order terms expressly state that certain duties or taxes are included, those terms will govern the relevant purchase, subject to applicable law.

10. Shipping Address Accuracy

Customers should carefully review their shipping information before submitting an order.

Please ensure that the following information is accurate and complete where applicable:

• Recipient’s full name.
• Street address and building information.
• Apartment, unit, or suite number.
• City, state, province, or region.
• Postal or ZIP code.
• Country or territory.
• Telephone number, if required for delivery.

Incorrect, incomplete, or outdated address information may cause delays, failed delivery attempts, return-to-sender procedures, or additional transportation costs.

If you notice an error after placing an order, please submit a correction request through an available communication channel on the website as soon as possible.

Address changes may not be possible once an order has been processed, dispatched, or transferred to the shipping carrier.

We cannot guarantee that an address change will be accepted by the carrier after dispatch.

Any resulting charges, refunds, or other arrangements will be handled according to the circumstances, the applicable terms, and relevant legal requirements.

11. Order Confirmation and Shipping Notifications

Order-related communications may be provided to confirm purchases, communicate fulfillment progress, or provide shipping information.

Depending on the available systems and shipping arrangements, these communications may include:

• Order confirmation.
• Order processing updates.
• Dispatch or shipping confirmation.
• Tracking information, where available.
• Delivery-related notifications, where supported.
• Notifications concerning delays or delivery issues, where applicable.

The availability and timing of these communications may vary.

Please review the email address entered during checkout and check relevant email folders if you are expecting an order-related message.

The absence of a shipping notification does not necessarily establish that an order has not been dispatched. If you have concerns about your order status, use an available website communication channel to request clarification.

12. Order Tracking

Tracking information may be provided when the shipping method or carrier supports tracking.

If a tracking number or tracking link is available, you may use it to review the shipment’s reported progress.

Tracking updates depend on the carrier’s scanning procedures and the transfer of information between transportation providers.

In some cases, tracking may not update immediately after dispatch. A shipment may be in transit, awaiting its next scan, undergoing customs processing, or being transferred between carriers while the tracking page continues to show the previous status.

International shipments may experience longer intervals between updates, particularly during transportation between countries or before the destination carrier receives the parcel.

A temporary lack of tracking updates does not, by itself, confirm that a shipment has been lost.

If tracking information appears inconsistent or remains unchanged for an extended period, please review the latest available tracking details and seek assistance through an available website communication channel where appropriate.

13. Delivery Attempts

Delivery procedures depend on the carrier, destination, and selected shipping service.

A carrier may attempt delivery at the supplied address, deliver the parcel to an authorized collection point, request additional information, or follow another procedure permitted by its service terms.

If delivery cannot be completed, the carrier may provide further instructions concerning redelivery, collection, or other available arrangements.

Please monitor available tracking updates and follow any relevant instructions from the carrier.

Failure to respond to delivery notifications, collect a parcel when required, or provide necessary information may result in additional delays or the return of the shipment.

The consequences of a failed delivery will depend on the circumstances, the applicable shipping terms, and relevant legal requirements.

14. Delayed Shipments

Although we aim to support timely order fulfillment, delivery delays may occur for reasons that include:

• High order volumes.
• Carrier capacity limitations.
• Severe weather.
• Public holidays or seasonal transportation demand.
• Customs inspections or clearance delays.
• Transportation interruptions.
• Incorrect or incomplete address details.
• Operational disruptions affecting shipping providers.
• Other circumstances beyond the reasonable control of the parties involved.

If a delivery is delayed, the estimated delivery date may change.

Where a specific delivery commitment applies to your order, any delay and the available remedies will be handled according to that commitment and applicable law.

We encourage customers to review the latest tracking information and contact us through an available website communication channel if further assistance is needed.

Nothing in this section limits any legal remedy available for a delayed or undelivered order.

15. Lost Shipments

If an order appears to have been lost in transit, the situation may need to be reviewed using the available tracking information, shipping records, and carrier investigation procedures.

Before concluding that a shipment is lost, it may be necessary to determine whether the parcel is delayed, awaiting customs processing, undergoing a carrier transfer, or affected by an incomplete tracking update.

If you believe your shipment has been lost, please provide the relevant order information through an available website communication channel.

We may review the shipment status and, where appropriate, seek further information from the shipping provider.

The resolution may depend on the findings of the review, the shipping terms applicable to the order, and any mandatory legal requirements.

Where a refund, replacement, or other remedy is legally required, this policy does not limit that right.

16. Delivered but Not Received

If the tracking page indicates that an order has been delivered but you have not received it, we recommend taking the following steps:

1. Check the delivery address provided during checkout.
2. Review the latest tracking details and delivery confirmation.
3. Check any usual parcel delivery location at the address.
4. Ask household members, reception staff, or other authorized recipients whether they accepted the parcel, where applicable.
5. Check whether the carrier has provided collection or delivery instructions.
6. Contact the carrier where appropriate and report the issue through an available website communication channel if further assistance is needed.

The delivery status reported by a carrier may require further review when it conflicts with the recipient’s account of events.

Any investigation or resolution will consider the available evidence, the applicable shipping arrangements, and relevant consumer protection laws.

A delivery scan alone does not remove any mandatory rights you may have under applicable law.

17. Damaged Packages

If your parcel arrives visibly damaged, please inspect the packaging and the items carefully.

Where possible, retain the packaging and take clear photographs showing the external damage, shipping label, and affected products.

If an item inside the package is damaged or defective, please follow the procedure described in the applicable Return & Refund Policy.

The information and photographs you provide may help us assess the circumstances and determine whether further investigation is necessary.

Please report the issue through an available website communication channel as soon as reasonably possible.

Any claim or remedy will be handled in accordance with the applicable purchase terms, carrier procedures, and consumer protection laws.

18. Missing Items or Incorrect Orders

If your parcel contains fewer items than expected or includes an item different from the one confirmed in your order, please review your order confirmation and the items received.

Submit a report through an available website communication channel with the following information:

• Your order number.
• The product or products affected.
• A description of the missing or incorrect item.
• Photographs of the received items and packaging, where helpful.

We may review the order details and fulfillment records to determine what occurred.

Depending on the circumstances and applicable law, an appropriate resolution may include sending a missing item, replacing an incorrect product, issuing a refund, or providing another required remedy.

Please retain the relevant packaging and items until the issue has been reviewed, where reasonably possible.

19. Refused Deliveries and Undeliverable Parcels

A shipment may be returned or marked undeliverable if the recipient refuses delivery, the address is incorrect, delivery attempts are unsuccessful, required collection procedures are not completed, or other delivery restrictions apply.

If a parcel is returned to the sender, the next steps may depend on the reason for the return, the condition of the parcel, any applicable carrier charges, and whether redelivery is possible.

If the parcel cannot be delivered because of an issue attributable to the shipping information supplied by the customer, additional arrangements or costs may arise where permitted by law and disclosed under the applicable terms.

If delivery fails for reasons attributable to the seller or carrier, the appropriate resolution will be assessed according to the circumstances and applicable legal requirements.

We will not use this section to exclude a mandatory right to cancellation, refund, or another consumer remedy.

20. Order Changes After Purchase

Requests to change an order after purchase may include changes to the delivery address, recipient information, selected products, or other order details.

Whether a change can be made depends on the current order status and the systems or shipping services available.

Before dispatch, certain changes may be possible if the order has not entered a stage that prevents modification.

After dispatch, changes may be limited by the carrier’s procedures and may require separate arrangements.

Please submit any change request as soon as possible through an available website communication channel.

We cannot guarantee that a requested change will be completed once fulfillment or transportation has begun.

If a change cannot be made, any available cancellation, return, refund, or other remedy will be governed by the applicable purchase terms and law.

21. Multiple Shipments

Depending on product availability, fulfillment arrangements, or operational requirements, an order may be shipped in more than one parcel where such arrangements are available.

If multiple shipments are used, parcels may have separate tracking references and may arrive at different times.

Receiving one parcel does not necessarily mean that every item in the order has been delivered.

Please review the available order and tracking information before reporting a missing item.

If the expected contents of the order have not arrived within the applicable delivery period, contact us through an available website communication channel so the order can be reviewed.

22. Shipping Promotions and Special Offers

Shipping promotions, discount campaigns, and other special offers may be available from time to time.

Any promotion will be subject to the conditions communicated with the offer, including any applicable destination restrictions, qualifying purchase requirements, validity periods, or exclusions.

Please review the terms of the relevant offer before completing your purchase.

If a promotion is applied incorrectly or a shipping benefit is not reflected as expected, the order may need to be reviewed against the promotional terms displayed at the time of purchase.

Promotional conditions will not override any mandatory legal right.

23. Shipping Restrictions and Unforeseen Events

Certain products or destinations may be subject to restrictions imposed by transportation providers, customs authorities, local regulations, or other applicable requirements.

In addition, unforeseen events may affect transportation schedules or prevent delivery through a particular route or service.

If a shipping restriction or unexpected event materially affects an order, alternative arrangements may be considered where reasonably available.

Any cancellation, refund, or other remedy will be handled in accordance with the applicable purchase terms and legal requirements.

Nothing in this section excludes liability or remedies that cannot lawfully be excluded.

24. Customer Responsibilities

To support successful delivery, customers are encouraged to:

• Provide accurate and complete shipping information.
• Review order details before completing checkout.
• Monitor available order and tracking updates.
• Follow applicable carrier delivery or collection instructions.
• Report delivery problems or incorrect items promptly.
• Retain order confirmations and relevant shipping records.
• Review any shipping restrictions or requirements applicable to the destination.

Cooperation with these steps may help reduce avoidable delays and simplify the resolution of delivery issues.

These responsibilities do not remove any legal obligations imposed on Modevella or any statutory rights available to customers.

25. Privacy and Shipping Information

Information required to fulfill an order may include the recipient’s name, shipping address, contact details where necessary, order references, and other delivery-related information.

We may use and disclose relevant information to shipping providers, fulfillment services, payment-related service providers, or other parties where necessary to process an order, arrange delivery, investigate a shipping issue, or meet legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Please ensure that the information supplied during checkout is accurate and avoid providing unnecessary sensitive information.

26. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, order processing procedures, available delivery services, or applicable legal requirements.

The latest revision date will be displayed at the beginning of this page.

Where required by law, we will provide additional notice or obtain consent before implementing changes that require such action.

The terms applicable to a particular purchase will be determined in accordance with applicable law and the information provided for that order.

We encourage customers to review this page periodically and before placing an order.

27. Contact and Shipping Assistance

If you have questions about shipping, order processing, tracking, delivery delays, missing parcels, or other delivery-related concerns, please use an existing contact or communication channel provided through the Modevella website, where available.

When submitting an inquiry, please include your order number and a clear description of the issue. Tracking information, photographs, or other relevant documentation may help us review your request.

For your protection, do not include passwords or complete payment card details in shipping-related communications.

We will review shipping inquiries and provide assistance as appropriate based on the order information, the available shipping records, the applicable purchase terms, and relevant legal requirements.

No additional email address, telephone number, warehouse address, or shipping carrier information is specified in this policy because such information has not been provided.

28. Our Shipping Commitment

At Modevella, we recognize that reliable delivery is an important part of the online shopping experience.

We aim to communicate shipping information clearly, handle orders responsibly, and provide appropriate assistance when delivery issues arise.

By reviewing the shipping terms before purchase and providing accurate order information, customers can help support a smoother fulfillment and delivery process.

Thank you for shopping with Modevella.